Calls are where the hardest conversations happen: objections, price negotiation, angry customers, complex troubleshooting. Recordings and transcripts preserve that spoken reasoning.
What makes call data valuable
- Real conversations with natural back-and-forth
- Objection handling and negotiation
- Troubleshooting under time pressure
- Linked outcomes when tied to CRM deals or tickets
Polyshares lists call recordings among the operational data it licenses.
Not sure if your data qualifies? The intake takes a few minutes.
Consent comes first
US states differ on call recording: some allow one-party consent, others require all parties to agree. Separately, your recording notices may not cover licensing to third parties. Get legal advice before including any recordings. See Is selling company data legal?
What to exclude
- Calls recorded without valid consent for that state
- Calls with health, financial or payment details
- Calls involving minors
- Internal HR or performance calls
Audio vs transcript
| Transcript | Audio | |
|---|---|---|
| Privacy risk | Lower (text can be redacted) | Higher (voice can identify) |
| Usefulness | Reasoning and content | Also tone and speech patterns |
| Preparation | Redact names and details | Redaction plus possible voice treatment |
Who to talk to
Polyshares names call recordings as a data source. Read our Polyshares review.
Frequently asked questions
Do I need consent from the people on the call?
Call-recording laws vary by state; some require all parties to consent to recording. Whether that consent covers licensing is a separate question. Ask counsel before including any recordings.
Are transcripts enough, or do buyers want audio?
It depends on the buyer and use. Anonymized transcripts are lower-risk; audio carries voice, which can identify people. Ask the buyer what they need.